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       ALL PRICES QUOTED ARE IN AUSTRALIAN DOLLARS


 When using our mail order service, please note we have a minimum order of $10.00 and send via Australia Post to anywhere in   Australia. Bulky items are sent via our freight company, and a street address will be required for this, not a P.O. Box number.

 Please allow 14 days delivery, however in most cases you will get your parcel much sooner. During our sale months it may take   up to 21 days delivery.

 From The First Stitch To The Last & Janet Collins Designs cannot be held responsible for missing goods if an incorrect delivery   address was quoted at time of order. To ensure that your parcel is delivered safely, please check that your delivery address is   correct before you confirm your order.

 All goods delivered must be signed for by the Purchaser, or an authorised person at the delivery address. Under no   circumstances will goods be delivered and left without a Signature on Delivery. The purchaser accepts full responsibility for the   goods once delivered to the delivery address.

 Customer satisfaction is important to us and we ask that you examine all shipments immediately upon receipt. If defective or   incorrect merchandise is received, you MUST notify us either by email, telephone or facsimile within 7 days of receipt.

 From The First Stitch To The Last & Janet Collins Designs is unable to accept returns simply because you have changed your   mind. If, however goods are faulty, we will allow you to return the goods for a refund or exchange for the same item  (depending on availability). Refunds will be processed through the respective credit card companies once the items are returned to us. All returned items must be returned unused and in the same condition as sold along with your customer receipt (original or   photocopy).
 Please ensure repackaged goods are done securely, as we cannot offer refunds for goods that are damaged in transit. You are   required to return the products by post and keep the postal receipt. From The First Stitch To The Last & Janet Collins Designs
 will refund your postage for goods that are faulty, but will not accept the return of goods C.O.D.

 Cut fabric, books, patterns are non-returnable.



                                   PRIVACY & SECURITY


 Security for you and From The First Stitch To The Last & Janet Collins Designs is our primary objective. We maintain this   through the secure server software (SSL). On our shopping pages or any page where personal details are entered, the secure   server software encrypts all information you input and prevents it from being intercepted over the internet before being   transmitted to us. Furthermore, all customer data we collect is protected in the same manner against unauthorised access.

 At From The First Stitch To The Last & Janet Collins Designs we are committed to protecting your privacy, We will not sell, share,   or pass on to any other person or organisation any of your personal information that we receive from you. Any and all information   you provide us is kept strictly confidential and is only used in processing orders and or maybe used to provide you with a more   personalised shopping service.



                                          TERMS OF USE


 By accessing the From The First Stitch To The Last & Janet Collins Designs website (“Site”) you agree to be bound by the Terms   of Use, which may be updated as and when seen fit . If you do not agree to these Terms of Use, then please refrain from using   the From The First Stitch To The Last & Janet Collins Designs Site. Usage of the Site will deem agreement of all terms and   conditions herewith.

 All trademarks, trade names, logos, text, graphics, images and all content remain the property of The First Stitch To The Last &   Janet Collins Designs Trading as From The First Stitch To The Last & Janet Collins Designs.

 When registering for “Create an account” on From The First Stitch To The Last & Janet Collins Designs Site you are responsible   for all activity that occurs under your account and password. If your account or password has been breached in any shape or   form, you are to notify us immediately.

 All prices advertised on this web site and on our written material are subject to change without notice.

 From The First Stitch To The Last & Janet Collins Designs cannot be held responsible for missing goods if an incorrect delivery   address was quoted at time of order. Please check your delivery address is correct before you confirm your order.

 From The First Stitch To The Last & Janet Collins Designs shall not be liable or responsible, directly or indirectly, for loss or   damage of any kind incurred as a result of, or in connection with your failure to comply with its Terms.